Ordering FAQ

How long will it take to receive my order?
What are my Shipping Options and Costs?
What do I do if my order arrives damaged?
Is there an order minimum?
Why do I not see a check-out button in my cart?
Can I place an order outside of the U.S.?
Why can’t I login with my LHM username and password?
What payment options are offered?
How do I check the status of my order?

How do I update my account info?
I love the free PDF files!  Where do I find more?


How long will it take to receive my order?
Orders are fulfilled and shipped from LHM Monday—Friday.  Please keep this in mind when choosing your shipping options. 
If you purchase a Project Connect Startup Kit, the display fixture itself will be shipped separately from a third party. The booklets will ship from LHM.


Shipping Options and Costs
Shipping and handling costs are based on product weight and will be calculated at checkout based on the options available for your purchase.

  • Standard Shipping (Media Mail): Available for orders up to 30lbs.  USPS estimates delivery in 8-12 business days from ship date, however, we've experienced recent delays of up to 3-4 weeks with Media Mail.  Media Mail packages are subject to inspection by the post office and may be opened / inspected during the shipping process.  If your package arrives with the red LHM sticker cut, your order was opened after it left the care of LHM, and what happens after this point is beyond our control.
  • FedEx Ground: Offers delivery in 1-5 days from ship date* within the continental United States and 3-7 days to Alaska and Hawaii.
  • FedEx Express Saver: Offers delivery in 3 business days from ship date*.

For rush orders, please contact us at 1-800-876-9880 (Monday through Friday, 8 a.m. to 5 p.m. CST) for options and pricing.



What do I do if my order arrives damaged?
Our fulfillment team does its best to ensure your order is carefully packaged to withstand the abuse it may endure during shipping.  Unfortunately, once it leaves our building, we have no control. 
If your order arrives damaged, please take a photo of the damaged packaging and product as you received it, then contact the shipping carrier to file a claim.  LHM cannot file a claim on your behalf and is not responsible for  goods lost or damaged during shipping.


After contacting the freight carrier, if you need to receive a replacement order, please contact us.


Is there an order minimum?
There is an order minimum of $5.00.  You will not see a button to check out until your cart total reaches $5.00.


Why do I not see a check-out button in my cart?
You will not see a button to check out until your cart total reaches $5.00.


Can I place an order outside of the U.S.?
Our online store only allows for orders and fulfillment in the United States.  For orders in Canada, please click here to place your order with our local office.  For information on ordering in other countries, please contact us.


Why can’t I login with my LHM username and password? 

The shoplhm.org system is separate from the one you use to download files on lhm.org and will need to be created if you don’t already have an account on this site.
If you haven’t ordered on shoplhm.org since June 2020, you will need to set up a new ShopLHM account, even if you placed an order on the previous online store (prior to July 2020).  If you have questions about previous orders or need assistance, please contact us!

Create Account


What payment options are offered?
All orders must be pre-paid. (Visa, MasterCard, Discover, and American Express are accepted.) Your credit card will be charged the amount of your order at the time your order is submitted. 



How do I check the status of my order?

How do I update my account info?

To view the status or details of your orders, change your profile information, or change your password, select Account at the top of the page.


I love the free PDF files!  Where do I find more?
Many of our booklets are available as free downloadable PDF files.  Additional PDF downloads, as well as MP3 audio files for some, are available by visiting our Project Connect website or through our FREE app.

Questions? 

Telephone us toll-free at 1-800-876-9880. 

Available Monday through Friday, 8 a.m. to 5 p.m. (CST) 

Or e-mail us at shop@lhm.org